Privacy Policy

Last updated: 5 December 2025

This privacy policy explains how SM21 Ltd collects, uses, and protects your personal information in accordance with the Privacy Act 2020.

What information we collect

When you contact us or use our website, we may collect:

Your name, email address, phone number and business details when you get in touch
Website usage data through cookies and analytics tools like Matomo Analytics
Any information you choose to provide in emails or forms

How we use your information

We use your information to:

Respond to your enquiries and provide our services
Improve our website and understand how visitors use it
Send you information you've requested
Comply with legal obligations

We will never sell your personal information to third parties.

Third-party services

We use trusted third-party services to operate our business, including:

Matomo Analytics for website statistics
Email service providers for correspondence
Cloud hosting providers for our website

These providers may have access to your information but are required to protect it and use it only for the purposes we specify.

Your rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your information (subject to legal requirements)
Complain to the Privacy Commissioner if you believe we've mishandled your information

Security

We take reasonable steps to protect your information from unauthorised access, loss,or misuse. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

Contact us

If you have questions about this privacy policy or how we handle your information, contact us at:

Email: [email protected]
Phone: +64 7 808 0821

Setti Mulari
SM21 Ltd
Hamilton
New Zealand